Terms & Conditions

Welcome to Qafxpress.
These Terms & Conditions govern the use of our website, services, and delivery solutions. By accessing or using Qafxpress services, you agree to comply with and be bound by these terms.

Please read them carefully before using our services.

1. Definitions

• “Qafxpress” refers to our courier, logistics, and delivery services.

• “Customer” / “You” refers to any individual or business using our services.

• “Shipment” refers to letters, parcels, documents, or goods handled by Qafxpress.

• “Services” include pickup, delivery, tracking, returns, and related solutions.

2. Scope of Services

Qafxpress provides:

• Domestic and international courier services

• Same-day, next-day, scheduled, and tracked deliveries

• Business logistics and return solutions

• Online tracking, notifications, and customer support

Service availability may vary by location, destination, and operational conditions.

3. Booking & Acceptance

• All bookings are subject to acceptance by Qafxpress.

• We reserve the right to refuse or cancel shipments that violate laws, regulations, or these terms.

• Customers must ensure shipment details are accurate and complete at the time of booking.

4. Prohibited & Restricted Items

Customers must not send:

• Illegal, hazardous, or prohibited goods

• Explosives, weapons, or dangerous materials

• Perishable items without prior approval

• Items restricted by customs, aviation, or local regulations

Qafxpress is not liable for delays, seizures, or losses resulting from prohibited items.

5. Packaging & Labelling

• Customers are responsible for proper packaging to protect shipments during transit.

• Incorrect, insufficient, or unsafe packaging may result in delays or damage.

• Labels must be clearly visible and accurately reflect shipment details.

6. Delivery & Transit Times

• Delivery times provided are estimates, not guarantees, unless explicitly stated.

• Delays may occur due to weather, customs clearance, regulatory checks, or unforeseen events.

• Qafxpress is not responsible for delays beyond its reasonable control.

7. Tracking & Proof of Delivery

• Tracking information is provided for eligible services.

• Proof of delivery may include signature, photo, GPS confirmation, or system records.

• Tracking updates depend on network availability and partner systems.

8. Returns & Undelivered Shipments

• Return services are subject to service type and destination rules.

• Undelivered shipments may be returned, held, or disposed of in accordance with regulations.

• Additional charges may apply for returns, storage, or re-delivery.

9. Pricing & Payments

• Prices are based on weight, dimensions, destination, and service level.

• All fees must be paid as agreed at the time of booking.

• Additional charges may apply for customs duties, taxes, surcharges, or special handling.

• Prices are subject to change without prior notice.

10. Customs & Duties

• International shipments may be subject to customs inspections, duties, or taxes.

• Customers are responsible for providing accurate customs documentation.

• Qafxpress is not responsible for customs delays or charges imposed by authorities.

11. Liability & Compensation

• Qafxpress liability is limited according to the selected service and declared value.

• Compensation is subject to service-specific limits and exclusions.

• Qafxpress is not liable for indirect, consequential, or business losses unless expressly agreed.

12. Business Accounts

• Business accounts are subject to eligibility requirements and minimum usage thresholds.

• Qafxpress reserves the right to suspend or terminate accounts for misuse or non-payment.

• Discounted rates apply only under agreed business terms.

13. Cancellation & Refunds

• Cancellations must be requested before shipment processing begins.

• Refunds are subject to service type and cancellation timing.

• Processed or dispatched shipments may not be eligible for refunds.

14. Data Protection & Privacy

Customer data is handled in accordance with our Privacy Policy.
By using our services, you consent to data processing required for service delivery and compliance.

15. Limitation of Liability

Qafxpress shall not be liable for:

• Losses caused by incorrect shipment information

• Delays due to external or uncontrollable factors

• Indirect or consequential damages

Our total liability shall not exceed the applicable compensation limits.

16. Changes to Terms

Qafxpress reserves the right to update or modify these Terms & Conditions at any time.
Updated terms will be published on this page and take effect immediately.

17. Governing Law

These Terms & Conditions are governed by the applicable laws and regulations of the operating jurisdiction.

18. Contact Information

For questions or support regarding these Terms & Conditions, please contact:

Qafxpress Support Team
📧 Email: support@qafxpress.com
📞 Phone: Available via customer support